SelfOptima introduces GEMS, the first Guest Experience Management System
GEMS (Guest Experience Management System) is the new era of personalized guest experience. Guests can learn about health related issues and the evidence behind spa therapies, receive specific recommendations on resort programs and services, as well as stay connected and engaged with the resort long after their departure.
SelfOptima’s GEMS platform unlocks a new way for Resorts owner to optimize customer loyalty, repeat business and increased sales.
By using GEMS, health and fitness resorts will:
- Increase occupancy and return rate
- Enhance customer experience and engagement
- Increase service bookings and product sales
The result is a powerful, personalized, and relationship-based experience
- Offers more ways to attract new guest
- Delivers unmatched post visit value to your guests
- Empowers guests to share their wellness journey with their community of friends and family, while promoting your resort
- Turns guests into brand advocates
- Provides real insight into what guests really want
SelfOptima’s WellO is featured in the December issue of Pulse Magazine (View the Article | PDF)
Please view a few highlights from the innovative and engaging system.